Tradesy has gone down hill in a major way the past few months. I am so disappointed as I really loved them up until many recent policy changes, which brought all the scammers out of the wood work!
First of all, ALL sellers are subject to have their funds held for 21 days now, nobody in their right mind is going to wait 21 days while some stranger test drives their merchandise! This applies to verified sellers too so theres absolutely no plus to being verified anymore; secondly their commission jumped from 11.9% to 14.9%, add in their 3% "safe transfer fee" (another way to rip off their sellers) and thats a whopping 18% they are keeping from every single sale! Whats worse is every item sold under $50 has a minimum commission fee of $7.50, which means if you sell something for $10 you get $2.50 from the sale! Nice way to boot off all the sellers of normal merchandise that most women can afford!
Shipping labels now cost a flat $10.50, which is insane, just tradesy skimming all that extra money to pocket! Small individual sellers are no longer included in their site wide sales, only big box retailers are now; their return policy is a joke! Buyers know they cant get a refund (only site credit) unless the item has undisclosed damage, so these buyers are purposely damaging sellers items and telling tradesy you sent it like that! There is zero seller protection!
They will always side with the buyer no matter what, it happened to me and Im beyond pissed and want to share my experience with as many people as possible so it you can avoid it happening to you! A buyer bought a new without tags ring from me that I had already priced 70% off retail, never communicated or asked me a single question. It gets delivered and this total nutt job (who could barely speak English and I couldnt understand half of what he wrote) starts sending me message after message on tradesy, 20 messages within half hour *** that his wife didnt like the ring and I better give him refund, outright harassing me! I quit replying to him and contacted tradesy and let them know this buyer is nutts and Im worried he might damage my ring since I told him he wasnt entitled to a refund since I accurately described the ring.
So here come the lies. First he says the ring has stains inside the shank (lie) then he changes his story to the gold is peeling off the ring (lie #2) then his story changes yet again to the inside of the band is scratched (lie #3). I let tradesy know he kept lying and changing his story (it was all in writing on their site) I was assured they would take all the facts into consideration as well as my long standing perfect reputation with them. Low and behold a week passes and Im informed they are refunding this scammer and will be sending the ring back to me!
Despite clear proof the buyer lied repeatedly and purposely damaged my item, they still sided with him! Their reason? The buyer requested a return within 24 hours of delivery so he MUST be telling the truth! This is insanity and the lamest cop out I ever heard!
It takes 5 seconds to scratch up a ring! That means nothing to me! So the ring gets returned to me with NO STAINS as he lied about, NO GOLD PEELING OFF as he lied about, but a big area inside the shank where he took something sharp and scratched it up badly. All in all tradesy ignored all the facts and allowed this *** artist to rip me off, they allowed someone to commit fraud against me via their website and they couldnt care less!
Its a gamble everytime you sell anything on their website, all it takes is getting the wrong type of buyer and your screwed!
Tradesy got greedy, forgot about the regular women who made their site what it is today and has become worse then ebay! There are 100s of reviews of this same type of thing happening to other people all over the web, dont sell anything on tradesy that you cant afford to lose
Product or Service Mentioned: Tradesy Marketplace.
Reason of review: Bad quality.