Dealing with Tradesy is a sellers worst nightmare and highly insulting shedding much doubt on their ability to determine the authenticity of Louis Vuitton handbags!
I am in the process of dealing with Tradesy and thus far my experience is ridiculous. I sold a vintage Louis Vuitton that was in great shape and gave a great description of the bag.
It sold with no questions asked by the buyer and I rushed to ship as I have had my own store and appreciate great service as a customer ,too. I wrapped with a card and gift inside. The buyer never responded when it arrived and the I get something from my inbox that the buyer said the bag was a replica. Since I purchasd from a Louis Vuitton Store and they keep records,I was able to have them e mail my receipt .
I received several e mails stating their authenticators are saying it is not. What a crock- I don't think Louis Vuitton now sells fakes and the last e mail states that they are still checking and the matter would be resolved at the end of the day. It has not been resolved and the head of their returns department even intimated that receipts could be replicated! I was and am highly insulted and getting angrier by the minute.
They need to brush up on their customer service skills or lack of skills and apologize and give me the 600 dollars that I earned from the legitimate sale of an Aurhentic Louis Vuitton.
I am patiently waiting to see how this is resolved, but I can say that the length of time this is going on is not acceptable nor is the more serious issue of how they treat legitimate sellers because the buyer has buyers remorse and thinks this is a game. It is a ridiculous situation that they need to make right
Reason of review: Poor customer service.
Preferred solution: Full refund.
I didn't like: Customer service, How sellers treated.