Not resolved
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

I purchased a piece of luggage from EEG Closet on Tradesy and boy was I fooled... The luggage description said that it was gently used and had two scuff marks.

Before buying, I contacted EEG Closet to confirm and they said that the luggage had two small dots. I was ok with that. A couple of days later I received the luggage that I paid $510 for. One side of the luggage had hundreds of permanent dots all over it and what looked like something exploded all over the luggage.

On the handle area the plastic from the luggage was melted or something was splashed on it and that also could not be removed. The luggage was not gently used by any means. I contacted the seller and they did nothing. I contacted Tradesy the day I received it and they told me to return it to Tradesy, so I did.

Before I sent it back I took photos. About a week later, I received an email from Tradesy saying they reviewed the luggage and they feel the description from the seller was good, and would not refund my money and would only give me a Tradesy credit to use on their website. I am very upset because I simply wanted my money back based on the description represented in the Tradesy ad. I am completely shocked that Tradesy is doing this I will never buy from their website again.

I contacted Tradesy 4 times before I received a response 6 days later (they say 24-48 hours they will respond, but it took 6 days and me constantly having to call). They sent me an email from the returns department that basically stated that they have already released the funds to the seller and so I can't get my money back. Tradesy made a bad decision and denied my full refund.

It's the principle that Tradesy should stand by their buyers as well as their sellers. Buyers beware.

Product or Service Mentioned: Rimowa Salsa Suitcase.

Reason of review: Poor customer service.

Monetary Loss: $510.

Preferred solution: Full refund.

I didn't like: Awful, Misrepresented.

Company wrote 0 public responses to the review from Sep 28, 2017.
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I purchased a louis Vuitton purse for $710 and it was on Tradsey the next day for a much lower amount. The purse was badly used.

I financed a portion of it. Not paying another dime until I receive a refund or newer purse.


I almost purchased from this seller as week until I saw the completely same item down to the details on eBay ! Then googled the sellers name came across your review thanks for the heads up sorry for what happened to you. Did you file a claim with your bank ?


I have noticed that Tradsey has been getting very sloppy with the items they are approving for their site. It used to be a reliable luxury item website with brand name items that were either new with tags or Gently Used, and I mean gently.

In the past year or so I noticed the items that are listed as Gently Used look like garbage, they’re filthy they have dark marks on them, they are ripped and it all seems to fall under the category Gently Used. That is not gently used.

When they see an item like that They should not except it. I’ve been looking for a new website that has class.


The are the absolute worst company. I sold a bag and got it returned damaged.

And in the notes it says the buyer left her wedding ring in it. So besides having a bad marriage she wore it damaged it and returned and Tradesy has done nothing


With a name like "Tradesy", it sounds flakey......and apparently it is true to it's name.


Thank you for posting this! I was about to put $400 on shoes from this seller.


Never bought from this whacked site and never will! As far as selling, I will be closing my account!


I’m a seller on the Tradesy website. They are just as slow responding to the sellers!

Real people are only available about 5 hrs.only, on the Tradesy phone line( ( Mon.-Fri.). Of course, we don’t all live in their Ca. time zone, either. I go out of my way to be honest with customers.

It doesn’t matter to me, if a person is buying an expensive item from me, or something not expensive at all.

Everyone deserves respect and honesty! That piece of luggage looks like crap, for the price.

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