FORMER FAN/SELLER NOW HAVE MY MONEY HELD HOSTAGE-BY Tradesy THE *** ARTIST SITE -COPY PASTE REPLIES FROM CS
I was a huge fan of this site and joined when they first came online, until recently I used them for listings that could sit a while, they are slow for smaller sellers unless you have a big name brand your listings stay hidden at the bottom of the pile. I recently sold some Chanel makeup and nail polish, I asked where my money was and all I get are copy paste replies telling me I have to wait 4 days after delivery and then pay another 2.9% on top of their 9% commission to have it sent to Paypal.
This is the same rate ebay charges and I have my money immediately before I ship, no waiting. They are holding 90.00 of mine, the buyer has their items and is happy, Tradesy still will not release my money with a confirmed delivery and in todays market that is unacceptable, I have pulled all my listings and will close the account after I get my money in several days. I find this policy petty, redundant and very expensive for sellers to have to endure, there are too many other websites that don't do this, If I had sold a several thousand dollar item I could see it but 3 things under 100.00? No, and the fact they charge 12% not 9% before its all said and done is not worth it.
Ill never list or recommend them again. TRADESY SUCKS!
Reason of review: Poor customer service.
Monetary Loss: $90.
Preferred solution: Let the company propose a solution.