Not resolved
Customer service
Turnaround Time

Extremely frustrated; horrible customer service and takes a ridiculously long time for sellers to receive their money. I was in contact with the customer who received her shoes two days after shipping them out and has had no complaints to either me or the company.

It then took them over three weeks to release the funds from pending and make them available for a transfer request and now more than 7 business days after that I still do not have my money deposited into my bank account- Called customer service and when prompted why it takes so long they have absolutely no explanation. I was told it was for "protection" to ensure that it is really you who initiated that transfer which seems to me like it should not take 5 weeks to do.

Meanwhile every other online retailer sends you your money promptly. Will NEVER use this website again.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Frustrating, Poor operations, Poor treatment of sellers, Poor customer service.

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