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I sold authentic Hermes bag&scarves as a bundle. Buyer returned the bag to tradesy and they done 'inspection' and determined that my bag was miss presented and I received an email saying that I am receiving the bag back.

A few days goes by and I received the bag completely squeezed and out of shape. But once I realized my scarves aren't there I was completely shocked. They even had the nerve to send me ONE EMPTY BOX that belongs to one of the scarves. I reached out right away through email and called the following day.

They told me to wait for an email back as the return department can't be reached by phone (really? Such an important part of the company can't be reached by phone?) anyways before I hung up I asked the supervisor I was talking with if it's usuall that they return only 1 out of 3 items and give the buyer a full refund- she said she can't answer that.

After two days finally I got an email from a lady name Laura, which was absolutely NO HELP and kept telling me that she can't see any damages that caused to the bag from inappropriate shipping (it was very obvious) and that tradesy does NOT cover gifts that where sent with the main item (I was completely shocked, I might included the scarves with the bag but it was in no way just a gift for anyone to take for free as I was paying $250 for those scarves. Plus NO other selling or listing site issues refund if 1 out of three items has been returned by the buyer, especially if they had the item for inspection right when the buyer send it to them!) So now I'm out of pocket $250 for the scarves and $170 that I need to pay to Hermes to get this bag bag to shape since tradesy damaged it sending it in too small of a box

Product or Service Mentioned: Tradesy Marketplace.

Reason of review: Poor customer service.

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Update- filled a claim through BBB and tradesy reimbursed $420 for the missing items today

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