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1.3

PSA: Avoid @Tradesy at all cost!!! it has gotten worse than Craigslist (and that says something).

Some of you know, i am a bit obsessed with collecting wristwatches, and have been buying/selling them for fun on #Tradesy for a few years (as well as other websites). The main reason i chose to use their service was because they promise seller protection. After 2 years of using them, i was scammed by somebody (still not sure if Tradesy messed up or the buyer), but long story short, the buyer returned the watch to Tradesy (who then promptly decided to withdraw substantial money from my bank account (without informing me: reason sited: your listing was not properly described). The person (or Tradesy) clearly, took the watch bracelets, and sent back the watch to me in non-working order.

Tradesy then explained that they have no proof of what i sent, or how accurately i described it, and there is discrepancy between the heading, text and pictures. After taking 19% commission for 2 years +3% for convenience fee and making at least 3k of me, when it comes to protect the sellers (based on who your whole business is based), you choose to just cop out? They offered to send me "40 dollars" after somebody had broken the watch and stole the bracelet... If you are ever looking to sell something that costs more than 40 dollars on their platform, don't.

They don't care about their customers, and offer no real protection. Even when i send the VIDEO/PICTURES of what i provided, they still don't care? I am not sure how a business like this can survive, but at least don't risk getting scammed and avoid at all cost. This is the first time since Facebook was created, i post a message like this to warn people, but please, be careful and tell your friends.

Don't buy / sell on there, since there is NO actual protection. PLEASE SHARE with your network - companies should NOT be allowed to miss treat the customers who keep them in business.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $1400.

Preferred solution: Full refund.

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MarciaM

Attention Sellers: Are you receiving all of your items back? This has happened to me too!

They are testing out a new return policy for items under $150 and it is destroying small sellers. I am a reputable seller with $30,000 in sales with Tradesy over a six year period. All of my items are new with tags and pristine condition. If you are a seller, please call Tradesy's customer service line (844)988-**** and request an Appeal for your return case.

Even if it has been more than 30 days, call them! You have to request over the phone- they don't respond honestly via email. If enough of us Sellers call in they will be forced to make a change!

Otherwise, all of us sellers will pull out and there will be nothing left to sell. Without the sellers and their inventory, there is no Tradesy.

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