I sold a bag and posted 12 pictures of the bag. The website permits a maximum of 12 pictures.
I stated that the bag was a vintage with wear and tear. The buyer purchased the bag within 2 hours of my listing being posted and asked absolutely no questions. The buyer, after receiving the bag, asked me further questions and then claimed that I misrepresented the bag. However, there were no misrepresentations given that I completely disclosed the age of the bag and its condition.
Without asking me further questions, Tradesy sided with the buyer. When I received the bag back from Tradesy, I not only was missing accessories sent with the bag but the bag also had some white powder inside with a perfume-y smell. That was not the condition that was sent. Throughout the process, Tradesy was terrible at assisting me and responding with my complaints.
They essentially don't care about their sellers and were trying to avoid having to hand over the funds for the sale of the bag.
I refuse to sell any more bags on Tradesy. I already sold $8,000+ worth of merchandise on there but after having this horrible experience, I refuse to deal with their horrible customer service.
Product or Service Mentioned: Tradesy Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $2300.
Preferred solution: Let the company propose a solution.