I am a registered nurse whose second passion is a love of fashion. I spent several thousand dollars on Tradesy having faith in their return policy.
I soon was made aware that if THEY decide your return wasn't warranted they will only give you a credit instead of a refund. Before I knew it I had acquired $5oo in store credit. I decided to be very choosy about how I would use the credit, so I could resell on ebay and get my money back. Meanwhile, I decided to sell some of my unworn clothing to make a little extra money.
I admit, I was very naive about fake fashion. I knew purses were faked, but not shoes and clothing. So when I sold a pair of $40 sneakers that Tradesy said were fake I felt very badly for my customer, even wrote and apologized. Tradesy promptly told me I could no longer sell on their site.
I was very saddened, but understood. I went back to the site to use my credits and found I was completely banned from the site, I couldn't even use my credits. My question was, how does that affect my credits. The customer was refunded the money, that was never part of the store credits.
Tradesy said I was a threat. How is spending my earned credits a threat, I asked. since that is money I've already spent. They refused to answer my emails.
They simply locked me out and now have $500 of my money. This is highly illegal.
They are simply making up their own laws to suit their own purposes. This is straight out theft, but what can I do about it?
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $500. The author is overall dissatisfied with Tradesy. The most disappointing about return policy from Tradesy was inhuman treatment, lack of customer service and no human interaction , but reviewer liked designer items for sale. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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