I am a registered nurse whose second passion is a love of fashion. I spent several thousand dollars on Tradesy having faith in their return policy.
I soon was made aware that if THEY decide your return wasn't warranted they will only give you a credit instead of a refund. Before I knew it I had acquired $5oo in store credit. I decided to be very choosy about how I would use the credit, so I could resell on ebay and get my money back. Meanwhile, I decided to sell some of my unworn clothing to make a little extra money.
I admit, I was very naive about fake fashion. I knew purses were faked, but not shoes and clothing. So when I sold a pair of $40 sneakers that Tradesy said were fake I felt very badly for my customer, even wrote and apologized. Tradesy promptly told me I could no longer sell on their site.
I was very saddened, but understood. I went back to the site to use my credits and found I was completely banned from the site, I couldn't even use my credits. My question was, how does that affect my credits. The customer was refunded the money, that was never part of the store credits.
Tradesy said I was a threat. How is spending my earned credits a threat, I asked. since that is money I've already spent. They refused to answer my emails.
They simply locked me out and now have $500 of my money. This is highly illegal.
They are simply making up their own laws to suit their own purposes. This is straight out theft, but what can I do about it?
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Full refund.
I liked: Designer items for sale.
I didn't like: Inhuman treatment, Lack of customer service, No human interaction.