1.6K views
Not resolved
3.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
2 comments

I recently sold a bag on Tradesy, that was like new. I shipped next day, and the buyer had it in hand within two days.

After about two weeks I received a message from support stating that I had misrepresented the bag, which was impossible because I throughly inspected it prior to listing. It was a hassle to get the bag back, and I had to send confirmation that I had paid their invoice via PayPal because apparently they had no record of it. Fast forward to today, I finally received the bag back, but not in the condition that I sent it in. The buyer intentionally damaged the bag to claim that it was misrepresented.

It is a shame that Tradesy conducts business in such a way that sellers have no recourse in these situations.

So, now not only am I out the money I spent to ship the bag to the buyer, but I am also stuck with a damaged item. Tradesy's reasoning for siding with the buyer was that I, "Didn't post enough photos to give the buyer a better idea of condition" even though I posted photos of all angles, inside and out.

Reason of review: Poor customer service.

Preferred solution: The buyer needs to be held accountable for her actions and be forced to pay for the item that she damaged. .

I didn't like: Mistreatment of sellers, Returning items due to change of mind, Buyers can damage items and sellers have no recourse.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1040232

Same excat thing happened to me. I wonder if it was the same person?

Anonymous
to Anonymous #1040259

I honestly wouldn't be surprised if it were! I have yet to hear anything back from Tradesy, but have since opened a PayPal dispute against them since writing the above complaint, maybe that will get their attention!

You May Also Like