Product: Tradesy Customer Care Clear all filters (50 of 50 reviews match)
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This company could care less about its sellers and their customers are among the worst!Customer Service is non-existent and they have no interest in being a partner in a solution. PLEASE DO NOT USE THEM!Out of concern for others, spread the word!!!!!!!!!
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yashereeg_86
yashereeg_86

I'm having them close my account! I want to do it myself, but I see where you must call them to do it! My experience as a seller, has given me nothing but grief!

Anonymous
Debora

Thanks for posting - I sold an LV recently but hadn't mailed it yet - I was waiting for the shipping kit. I had that feeling (intuition) I was making a huge mistake if I maile...

1.0
Product
Tradesy Customer Care
#1136376
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They get you by closing at 1pm or not opening at all (they were closed Monday 11/20/2017). What kind of customer service department closes at 1pm. All I want is my $233 and then I am deleting the app. I am NEVER doing business with Tradesy and I am reporting them to...
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Anonymous
CP0

Despite promising to speed up payouts "by the end of the year," fund transfers are still very much taking 14-16 days and it's now January. Don't expect to see your money in y...

Anonymous
Pissed Off

YEP!! Same issue! Today is day 7 and my bank said it’s nothing on their end! I’m beyond pissed! I sold my shoes and shipped them over FOUR weeks ago. I’m never using this crap...

1.0
Product
Tradesy Customer Care
#1135173
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Tradesy has terrible customer service , they lie to their sellers about enhanced they are gonna do because they charge the highest fees online to sell. Their payout system is a freakin joke. Sometimes they pay you day 4 or day 5 or you always have to contact there...
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yashereeg_86
yashereeg_86

I'm removing my items from this site today. Come 12/19/17, I'm calling to cancel my account! What site has it where you must call to cancel account?!

1.1
Product
Tradesy Customer Care
#1132028
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Tradesy - Need customer service, no response

#1119322
4.1
Details
I have tried twice via email to find my account and initiate a return of an item. Only 4 days to do it and today is the 3rd day. I need a response.
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Privacy and Data Security
Product or Service Quality
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Warranty
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Tradesy - Yes I left a message that since my purse was already so can I still use my $50 for my other purchase

#1066165
The seller forgot to take it off the website
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Tradesy Customer Care Review

#1024434
After one and a half weeks, someone responded back to me saying this delay is it typical, but then did not help me and or respond back to me. The worst customer service I've ever dealt with. Well, it's actually no customer service. If you use this company be prepared to just throw your money away.
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Tradesy Customer Care Review

#1004924
I am a seller on this site and believe me they have the worst customer service ever!!!! Not only do i pay them a big commission but have to wait at least 2-3 weeks to ever see my money. Their operations with proceedures is so backwards abd they could give a *** abiut the people that nake them money!
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Tradesy is the worst. I will NEVER do business with them again. I was overcharged by $875 dollars. I have been trying to get them to fix it for three days. I was on hold trying to talk to someone once for 42 minutes and the second time for over an hour and still they...
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yashereeg_86
yashereeg_86

I too am closing my account! Too many issues with this 'site!'

Product
Tradesy Customer Care
#1130623
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Tradesy - Where is my fund transferred to my bank 11.02 still not trac
I have email 3 times and called 2 times ridiculous wait time and no one called back or picked my called or email....TOTAL SCAM IM SELLER AND I SOLD MANY ITEMS HERE I HAVE REPEATED CUSTOMERS WHOS HAPPY WITH MY SERVICES HOWEVER.....THIS APP AND CUSTOMERS SERVICE ARE...
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Anonymous
Renee

I’m in the same situation. Did funds ever come?

Product
Tradesy Customer Care
#1129281
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Took forever to receive the money.Average time can be longer than 20 days. Ultrahigh commission fee but terrible customer service. This company is definitely on the downhill. As a silicon valley company, it's very heartless and very inefficient. Hopefully they can...
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Anonymous
FloridaMom

I have only sold 3 items on Tradesy. My first 2 sales were in April of 2017 and I had no problem receiving my funds once the waiting process was past. I transferred them and...

1.0
Product
Tradesy Customer Care
#1065913
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Just sat on their customer service line for 30 MINUTES, which is only open 5 hours a day (what type of business is this????) only to find out that they take like 10% of my sales and then when I went to collect my money that is ANOTHER freakin fee just to get money that...
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1.0
Product
Tradesy Customer Care
#1058705
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Seller was out of country but said would put a 'vacation hold' on it til she got back. A week later i got email saying Tradesy changed their policy and she wouldnt make enough profit so could no longer sell the item. This is unreliable service at best but basically...
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Product
Tradesy Customer Care
#1046376
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I called to ask why the time frame for transfer of funds to PayPal takes 3-5 business days, the answer I was given is that policy changed.It does not take that long to transfer funds to paypal. This I know, anyone that uses paypal knows this, so when I asked again was...
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Anonymous
Katizzy

How long did it take? I am in the same boat. It’s been 3 business days and still nothing

Anonymous
Anonymous

I agree! As of this new "policy change" its been taking 5-6 days every single time for funds to show up in my paypal account. So basically their new policy change just means t...

2.1
Product
Tradesy Customer Care
I didn't like
  • Poor communication
  • Lying to their customer
  • Misrepresenting items
#1045804
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When the money was not released, I contacted tradesy via email. They have no phone number to call and it is near to impossible to have any type of real communication with them. This has been a problem all along for me. Customer service replied that the buyer had...
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Anonymous
Yashereeg

Judging by your *** grammar, and the fact that you cannot even spell the designer name correctly, you were in fact selling a fake but won’t admit to it. I’m glad Tradesy calle...

yashereeg_86
yashereeg_86

I'm through a similar situation. I sold a Louis Vuitton Electric Alma bag, in pristine condition, to a buyer! The buyer sent the bag to Tradesy for a refund! Reason being, bag...

1.0
Product
Tradesy Customer Care
I didn't like
  • How buyers are treated
  • Not following refund policy
  • Customer resolve
#1040536
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