Manufacturer: Tradesy Category: Customer Care Clear all filters (44 of 44 reviews match)
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Took forever to receive the money.Average time can be longer than 20 days. Ultrahigh commission fee but terrible customer service. This company is definitely on the downhill. As a silicon valley company, it's very heartless and very inefficient. Hopefully they can...
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Anonymous
FloridaMom

I have only sold 3 items on Tradesy. My first 2 sales were in April of 2017 and I had no problem receiving my funds once the waiting process was past. I transferred them and...

1.0
Product
Tradesy Customer Care
#1065913
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Just sat on their customer service line for 30 MINUTES, which is only open 5 hours a day (what type of business is this????) only to find out that they take like 10% of my sales and then when I went to collect my money that is ANOTHER freakin fee just to get money that...
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1.0
Product
Tradesy Customer Care
#1058705
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Seller was out of country but said would put a 'vacation hold' on it til she got back. A week later i got email saying Tradesy changed their policy and she wouldnt make enough profit so could no longer sell the item. This is unreliable service at best but basically...
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Product
Tradesy Customer Care
#1046376
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Tradesy - Yes I left a message that since my purse was already so can I still use my $50 for my other purchase

#1066165
The seller forgot to take it off the website
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Tradesy Customer Care Review

#1024434
After one and a half weeks, someone responded back to me saying this delay is it typical, but then did not help me and or respond back to me. The worst customer service I've ever dealt with. Well, it's actually no customer service. If you use this company be prepared to just throw your money away.
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Tradesy Customer Care Review

#1004924
I am a seller on this site and believe me they have the worst customer service ever!!!! Not only do i pay them a big commission but have to wait at least 2-3 weeks to ever see my money. Their operations with proceedures is so backwards abd they could give a *** abiut the people that nake them money!
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Tradesy Customer Care Review

#893021
Really loved this site to sell old wedding items but now will be going elsewhere since they changed to this crazy 21 days until you get your money. Absurd!!! So the buyer can use it and then return it? Or break it? No way! Done! Back to eBay!
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I called to ask why the time frame for transfer of funds to PayPal takes 3-5 business days, the answer I was given is that policy changed.It does not take that long to transfer funds to paypal. This I know, anyone that uses paypal knows this, so when I asked again was...
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Anonymous
Anonymous

I agree! As of this new "policy change" its been taking 5-6 days every single time for funds to show up in my paypal account. So basically their new policy change just means t...

2.1
Product
Tradesy Customer Care
I didn't like
  • Poor customer service
  • Poor communication
  • Lying to their customer
#1045804
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When the money was not released, I contacted tradesy via email. They have no phone number to call and it is near to impossible to have any type of real communication with them. This has been a problem all along for me. Customer service replied that the buyer had...
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Anonymous
Liz

I think they never refund the Crooks that ruin your item but give them site credit. I had someone tear a whole in a Gucci belt. It was my son's belt he's a 36 the hole they ri...

Anonymous
Bags2impress

Unfortunately when you sell designer its par for the course, when you post an item of this caliber, post it with the included documentation in your listing (i.e. copies of rec...

1.0
Product
Tradesy Customer Care
I liked
  • Not a thing
I didn't like
  • How buyers are treated
  • Customer resolve
  • Not following refund policy
#1040536
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My name is Kelly Wheeler. My email is kjw7819@gmail.com. I returned 523.00 of product. I had DAMADED LV luggage bag and small purse was damaged. I sent everything back to u. I had a message sent that due to the issue u were going to credit me the 523.00 I also had had...
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Product
Tradesy Customer Care
#1037297
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What is to prevent a buyer from buying diamond jewelry, wearing it to a special event then returning it or a fake. Nothing! I argued but lost. My only option is to sue and its just not worth it. Will NEVER NEVER sell on Tradesy ever! Tradesy will ALWAYS side with...
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Anonymous
jane elletson

they dont side with the buyer- they dont care.i was a buyer and bought LIKE NEW Chanel Shoes- NOTthey are beat, worn, shabby - they never saw the real photos of these shoesthe...

Product
Tradesy Customer Care
#1034663
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Been called names by a seller who never confirmed my sale so i called tradesy for a refund so the seller got mad and started name calling and non stop harrassing messages. Last two purchases before i close my account because im still waiting for item to ship and the...
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Anonymous
Jack Breyer

It is legal to call your New York States Attorney General Office. It is located in your local State Office Building. The office will mail you a very very short complaint fo...

Product
Tradesy Customer Care
#1028463
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every potential buyer should be aware that once you purchase anything on tradesy, it is yours forever,. the only return policy in place is a tradedsy credit, so they hold onto your money until you find something else. they say you can get a refund for misrepresentation...
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1.2
Product
Tradesy Customer Care
I didn't like
  • Customer service
  • Return policy
  • Quality of product
#1005438
Reply to reviews
Well I have been a seller for several years on Tradesy and they have consistently gone downhill. They have raised their fees substantially making them higher than most other like sites. They have now added shipping into the sellers price making our prices seem very...
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Anonymous
Patricia

Tradesy used to be great- then over the last month or two everything changed, fees increased enormously, all of a sudden they will find any pathetic reason to force sellers to...

Anonymous
JA 2626

Just got off the phone with Elizabeth in customer care. Rediculous. Never working with this site again. The kit has gone missing and trying to explain my request for them to o...

1.4
Product
Tradesy Customer Care
I didn't like
  • See review
  • Service and poor management
  • Business model poor protection
#1004180
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