I've been a seller on Tradesy for almost two years. I've only had about 4 sales.
I sold a Lands End coat with tags, never worn. The buyer was a Muslim woman who claimed the coat was not new and demanded a refund from Tradesy. I even sent it in the original Lands End box. Tradesy handled that return, so I was encouraged.
Recently I sold a Plinio Visona patent leather purse made in Italy that was new with and in new condition with no defects what so ever. Tradesy holds your money for 4 days after delivery, which was December 12. Suddenly my funds wete being wait listed with no explanation. I called Tradesy and I promise you I was on hold for two hours.
Finally, someone tells me the buyer claims the purse is not authentic. Really? There are no games out there ever of this brand, it's not that popular and there are sewn in brass plates, and embossed designer names in the leather. Today, December 27th, I get an email my bag is being returned to me!
No reason is given for the return. Tradesy is now taking 15% of the sale and lying to buyers about authentication issues. I'm not going to deal with this company any longer. The nightmare stories finally have come to fruition for me.
Good luck, Tradesy.
I have no idea what condition I'll receive this $400 purse that I asked $136 for. Outrageous.
Product or Service Mentioned: Tradesy Customer Care.
Reason of review: Poor customer service.