I sold a pair of shoes on Tradesy. When I signed up to sell, the website clearly stated that I could be sent a free "shipping kit".
Sadly, the envelope they sent me would not hold a standard size shoe box. I phoned Tradesy and was told they did not have larger envelopes. The envelope they sent me was 17" x 10". Please....
don't advertise you will send sellers a free "shipping kit" when the best you can do is a 17" x 10" envelope. What if I were selling boots? Or a shoe larger than 7.5??? My size shoes barely fit in the envelope.
And I chose the "medium size" shipping kit when I filled out my box size online - not only did the size box I specified not fit in the envelope, they didn't even have a larger envelope.
I realize this is a new site, however lying on your website about what you offer sellers is a great way to lose a seller - ME, I will never sell on Tradesy again.
And my shoes sold in less than a week for over $100, so obviously I have good product to sell. So long Tradesy.
Product or Service Mentioned: Tradesy Website.
Reason of review: Poor customer service.