I sold a Louie Vuitton shawl to a customer. I anticipated the customer might be a problem because she was very demanding I lower my price to an unreasonable number.
In any event, she purchased the shawl. When the money was not released, I contacted tradesy via email. They have no phone number to call and it is near to impossible to have any type of real communication with them. This has been a problem all along for me.
Customer service replied that the buyer had returned the item and trhey were looking into it. They never told me why. Apparently, they were determining through their own band of in house authenticators whether or not my item was real. All they would have had to do was tellme what the issue wasanI couldhave resolved it.
] Ultimately, I got an email that the buyer was refunded and that Tradesy was returning the item to me, and I would not get paid. The item was returned to me, and the box was ripped. I told Tradesy that I have purchased the LV on the Champs Elysee. They didn't care.
I went to the LV store near me and the manager printed my purchase history which identified the shawl I had purchase on the Chaps Elysee. I spent a ridiculous amount of time on this, and lost another potential sale. This is not the first time that Tradesy has falsely stated that an item was not authentic. I've seen complaints about that before.
I believe they engage in unfair business practices and fraud. I have demanded they pay me immediately.
They are ignoring me. I think it's time for a class action to prevent them falsifying that items are fake when they re not.
Product or Service Mentioned: Tradesy Customer Care.
Reason of review: Poor customer service.
I didn't like: Not following refund policy, How buyers are treated, Customer resolve.