Tradesy is the worst when it comes to customer help and getting your funds for an item that sells. Their customer care has very limited hours, from 8am to 1pm Pacific Time only.
And getting your funds sent to your bank account takes 7 to ten business days...that could be two weeks! Other upscale selling sites like Poshmark send the funds within two to three days. Tradesy also continues to raise their fees and charge way more than other sites. Take your items off Tradesy.
It is nothing but frustrating.
I also had a return on a 100% authentic Marc Jacobs purse (I know because I bought it in an upscale store) and I was told it was not authentic and cheaply made. Insane!!!