I just started selling on tradesy and everything was OK until a customer that purchased a bag asked me for help selling on Tradesy. I thought why not help her, she asked me about pricing a gold ring.
I told her to send me a pic and the information and I give her my honest opinion. The MORONS take my closet down saying that I was selling outside their website. Hello!! can you read, if someone would have taken the time to read they would have notice that number 1 she already purchased the bag from me via their website and number 2- we were not talking about sales outside Tradesy.
I called an a nice gentleman reinstated my account later the account is taken down again the previous rep didn't like my evaluation and got pissy and took my account down. I had over $500 in escrow!! They did gave me my money but I don't trust them, you do not take an account down without explanation or email and your reps should stop sending those automated responses they are ANNOYING and only shows that you don't care that you do not take the time to resolve the issue.
At least Ebay will work with you and you can appeal decisions. Here is their way or the highway and PS it doesn't say that you can give your number to a buyer that already purchased!!
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Account reinstated and clarification of policies and procedures. I beleive maybe a warning but take the account down without listening to the other party is not good business practice..
I liked: Their fee, That you can split payments.
I didn't like: Policies and procedures, I phone ap is a hassle most times, Customer service dont read, How sellers are treated, Account suspension over a phone.