I sold a pair of authentic high end designer shoes. The buyer failed to look even at the images and claimed that the color was misrepresented.
It were juicy pink color patent leather pumps, new! The shoes from 2-3 past seasons and it's hardly to find the same color anywhere else. The buyer returned the shoes, meanwhile ignored my message where I kindly asked her for the reason if return. Next day I received an email from Melissa, please remember this name, where she stated that the return was due to a different reason but the team of our unprofessional experts had fount these shoes to be not authentic!
It made me laugh since the shoes we're from a reputable retailer. I tried to contact this person again sending her 4 emails with all the information proving the purchase of the shoes. Everything left ignored! I am going to contact the owner in regards how her company handles business in a manner without any professionalism not only in a field of customer service but also zero competence in expertise of high end clothing.
I d suggest stay away from this business for buyers and sellers since any your sold or purchased high end items could be claimed falsely counterfeit or authentic even though it would be opposite. I am escalating this matter involving legal help and the owner of this company.
Reason of review: Poor customer service.