Hi there, I am contacting you regarding your recent sale - Chanel Vintage Black Shoulder Bag. The item was returned and after a thorough inspection here at Tradesy, we determined that the listing wasn't accurate enough to give the buyer the full picture of the item's condition, and therefore a full refund was issued to them and the earnings were pulled from the sale per our Refund Policy.
Although the bag is listed as gently used, the interior staining, hardware discoloration and slight storage odor were not disclosed on the listing. I know that this can be a little tricky but I have no doubt that it will re-sell in no time. It's such an absolutely beautiful bag! I would just recommend taking some close-ups of the wear and mentioning specific details.
This will make sure the buyer knows exactly what they are getting, as well as protect you as a seller. :) The item is currently at Tradesy HQ and I will send it back your way free of charge so you can amend and restore the listing if you'd like. If you have any questions or concerns in the meantime, please feel free to reach out! Have a wonderful day.
For any questions or concerns, reply to this email for further assistance, as our Returns' Department is available over email only.
Thanks, Laura C. Tradesy Returns www.tradesy.com/returns