I ordered 3 items from Tradesy which I was pleased with two of them. The problem is that one of the bags was clearly fake and came with no authentication label unlike the other two items.
When I opened the package, the frayings on each side of the handles, the cheaply used material, and the extremely poor craftsmanship were oh so obvious. I immediately returned the bag to Tradesy due to msirepresentation and was told in a response a few days later that the bag was inspected by their Brands Team, is an authentic Gucci bag, and I can choose to have the bag shipped back to me or opt for a site credit. As an owner of real Gucci bags I replied back to Tradesy for first attempting to undermine my knowledge of what an authentic Gucci bag looks as this bag was clearly fake. Again they replied that another team inspected the bag (The Authentication Team) and the bag is real but that many designers are using mass production where little attention is being paid to details.
Well in all my years of experience with high end products never have I come across such. I clearly stated that Tradesy should inform their buyers of this information on their website. The buyers should be made aware of the fact that the so called authentic item(s) they are purchasing may appear as a replica or may appear flawed and of poor craftsmanship due to mass production. Tradesy seem to promote the sale of counterfeit items and refuse to offer their customers a refund but instead a site credit.
Why should anyone be forced to accept a site credit when you are clearly not pleased with your purchase(especially if it is unauthentic). Also why would you want a site credit when there is a possibility of you being faced with the same problem again. This site has poor customer service. Their responses to your concerns are generic.
They refer you to the same Team which continue to reply with the same message with no resolution. I will never purchase anything else from this site as I believe they are truly untrustworthy and they seem to be scamming their customers.
Product or Service Mentioned: Gucci Handbag.
Reason of review: Not as described.