I purchased a sweater after closely looking at the sizing chart of the brand. Sweater arrived and it was a size small.
Contacted the Seller, who agreed to the refund due to the sizing issue. Tradesy then refused to give the refund instead issued a credit. After explaining that the Seller agreed to refund my money back to the original form of payment, Tradesy still refused, claiming that it's "not their policy to issue refunds due to sizing." Excuse me? They need to allow the business of commerce to play out as it is intended between buyer and seller.
They were more concerned with their $14 commission than good customer service.
This place is kindred to thievery. Buyer Beware!
Reason of review: Poor customer service.
Monetary Loss: $71.
Preferred solution: Full refund.